Refund and Return Policy
At WeldersDepots.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we are here to help with a seamless return process.
Return Period
- You may return items within 30 days of receipt for a refund or exchange.
- Items must be unused, in their original condition, and include all original packaging, accessories, and documentation.
Non-Returnable Items
The following items are not eligible for return:
- Customized or special-order products.
- Items marked as “Final Sale” at the time of purchase.
- Products that have been used, damaged, or altered after delivery.
How to Initiate a Return
- Contact our Customer Support Team at sales@weldersdepots.com with your order details and reason for return.
- Our team will provide you with a Return Authorization (RA) Number and return instructions.
- Pack the item securely and include a copy of your receipt or order confirmation, along with the RA Number.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item shipped).
- We recommend using a trackable shipping method to ensure safe delivery.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 business days and issued to your original method of payment.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 30 days of delivery to arrange for a replacement or refund. Be sure to provide photos of the damage. We never ship a replacement machine until we receive, inspect, and verify the original machine is defective.
Contact Us
If you have any questions about our return policy, please reach out to us at sales@weldersdepots.com